Privacy Policy

At Palpable (operated by Enthoosa Inc., Wyld Hill Pty Ltd trading as Enthoosa, and their affiliates, collectively "we," "us," or "our"), protecting your data is fundamental to our service. This Privacy Policy describes our data practices when you use our AI assistant, website, or services. By using Palpable, you agree to this policy.

1. Information We Collect

• Account Information: Name, email, phone number, and authentication credentials required for service access

• Connected Service Data: Information from integrated services (email, calendar, documents, etc.) that you explicitly authorize Palpable to access

• Voice Data: Voice commands and transcriptions processed to execute your requests

• Usage Data: Service interactions, feature usage, performance metrics, and technical data (IP address, device information)

• Communications: Support inquiries, feedback, and correspondence with us

2. How We Use Your Information We use collected information exclusively to:

• Execute your voice commands and requested tasks

• Maintain and improve service functionality

• Authenticate and secure your account

• Provide customer support

• Comply with legal obligations

• Send essential service updates (with optional marketing communications only with consent)

3. Data Sharing and Disclosure We DO NOT sell, rent, or trade your personal information. We share data only:

• Service Providers: With essential third-party services (cloud infrastructure, authentication, payment processing) under strict data protection agreements

• Connected Services: With platforms you explicitly authorize (Microsoft, Google, Notion, etc.) to perform requested actions

• Legal Requirements: When compelled by law, court order, or to protect rights and safety

• Business Transfers: To successors in a merger, acquisition, or asset sale

4. Data Security We implement industry-standard encryption, access controls, and security measures. However, no internet transmission is 100% secure. You acknowledge inherent risks in any digital service.

5. Your Rights and Controls You may:

• Access your personal data via account settings

• Disconnect integrated services at any time

• Opt out of optional communications

• Delete your account via the app and permanently remove your data (unless retention is legally required)

6. Data Retention We retain data only as long as necessary to provide services or comply with legal obligations. Deleted account data is removed within 30 days, except where legally required to retain.

7. AI Processing Disclosure Palpable uses third-party AI services (such as Anthropic’s Claude model) to process your requests. Voice and text data you provide is securely transmitted to these providers in order to generate responses. Palpable does not use your data to train its own models, and your recent chat history is stored in encrypted form only to provide context. You may delete this history at any time directly in the app.

8. Third-Party Services Palpable integrates with third-party services you authorize including Microsoft, Google, Notion, and others as they become available. We are not responsible for their privacy practices. Review their policies before connecting.

9. Limitation of Liability PALPABLE PROVIDES SERVICES "AS IS" WITHOUT WARRANTIES. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED FEES PAID IN THE PRECEDING 12 MONTHS.

10. Children's Privacy Palpable is not intended for users under 18. We do not knowingly collect data from minors.

11. Changes to Policy We may update this policy. Continued use after changes constitutes acceptance. Material changes will be notified via email or in-app.

12. Governing Law This policy is governed by California law. Disputes shall be resolved through binding arbitration.

13. Contact Questions: privacy@palpable.io

Effective Date: August 7, 2025